At Yeni Konsept, we strive to provide our customers with high-quality building materials and exceptional service. If for any reason you are not satisfied with your purchase, we offer a comprehensive refund policy to ensure your peace of mind.
Eligibility for Refunds
To be eligible for a refund, you must meet the following criteria:
The product must be returned in its original condition and packaging
The product must not have been used or installed
The product must be returned within 30 days of the original purchase date
To initiate a refund, please contact us at [contact information] with your order number and a description of the reason for your return. We will review your request and provide instructions for returning the product.
Once we receive the returned product and confirm that it meets our eligibility criteria, we will issue a refund to the original payment method. Please note that it may take up to 10 business days for the refund to appear on your account.
If you are returning a product due to an error on our part, such as a defective or incorrect item, we will cover the cost of return shipping. If you are returning a product for any other reason, you will be responsible for the cost of return shipping.
Certain products may not be eligible for refunds, such as custom or made-to-order items. In addition, we reserve the right to refuse refunds for products that have been used or installed, or that are not in their original condition.
If you have any questions or concerns about our Refund Policy, please contact us at firstname.lastname@example.org.